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Mobile OTP (one-time-password) Guide

Step 1:

Log in to your Cherry Exchange account and select Mobile Services > My Mobile.
Enter your mobile details and click Submit.

Step 2:

Enter the Secret Answer which you had given when you signed up for a Cherry account. After you’re done, click Submit.

Step 3:

A one-time password will be sent to your mobile number provided. Please check your SMS and enter the given password.

Note: The one-time password will expire in 3 minutes. You will need to request for a new one-time password after the stipulated time frame.

Step 4:

This message will appear upon successful verification.

Step 5:

Go to Mobile Services > OTP Settings to activate the One-Time Passwordauthentication.

Note: Currently, the OTP authentication feature will cover any “Change Password” activities. We will soon be extending the OTP authentication feature to more functions in future to better protect your account.